Englisch Summer School – Online Workhop Series

improve your english audit communication 

 – 3 topics presented in twelve 1/2 day online workshops –

Topic I: Successful Internal Audit – Next Level Auditing with ARC HIANCA

4x ½ Tag  – 25./26./27./28.08.2020 – immer vormittags von 9 bis 12 Uhr


The ARC Heuristic Intuition Assessment, Negotiation and Coaching Approach (ARC HIANCA) is an approach that enables internal auditors to understand and react to the current pain points and challenges of business counterparts more effectively than ever before. Participants learn how to monitor and adjust language, behavior and communication strategy, which influences the acceptance of their messages. ARC HIANCA enables internal auditors to manage stakeholders while maintaining the balance of power. (Please note that we do not use any NLP techniques.)

Disappointment can arise quickly when findings, risk assessments and recommendations are not accepted because business counterparts see things differently. In fact, it is generally accepted today that facts, figures and logic alone will not necessarily convince someone to agree or take action. One key reason is that there is no direct interface between the brain areas responsible for logic, thinking, and language, and those areas that are the foundation of behavior and decision-making. Therefore, the real fault lies in the lack of knowledge about the ingredients necessary to be successful in convincing others.

The key objective of the ARC HIANCA training is to clearly understand the mechanics of behavior and decision-making from a brain research perspective. The major benefit of this training is not only better communication and team skills, but also learning how to win the acceptance of others and establish excellent working relationships.

This training is one of the main drivers that contribute to high-performance audit teams: strong, self-confident auditors with excellent relationship-building and communication skills, whether they are communicating with business counterparts or within the audit team.

This training is offered at two levels: for the management team of Corporate Audit, and for audit team members.

i. For Audit Executive Management

The training is tailored to audit management, with a focus on understanding the point of view of senior business counterparts and how to communicate with strategic stakeholders, including senior management and the Board. Stakeholder’s needs, effectiveness of relationships, and the role of Internal Audit and Audit executives are examined.

ii. For Audit Team Members and Operational Audit Leaders

Very often, internal auditors may experience push back, lack of cooperation and even aggression from some business counterparts. ARC HIANCA helps to prevent and deal with such situations before they result in conflict. In addition, the training offers internal auditors the opportunity to understand the different roles of management, e.g. typical behavior concepts in leadership, the manager as expert, doctor or coach. Participants will learn the pros and cons of each role and resulting impact on their own behavior.

Ultimately, participants become more comfortable and skilled at persuading and influencing no matter their hierarchical perspective. Follow-up group web-coaching sessions may take place two to three months after the workshop so that participants may ask questions and get feedback on current audit communication challenges.


  • Audit and communication
  • Introduction to how humans think
  • A new approach to get new/different/better results
  • Key learning on how the brain learns and works
  • The link from brain research to Internal Audit
  • ARC HIANCA approach: the reward containers, power words, sunshine levels
  • Applying ARC HIANCA in practice
    • With business counterparts
    • Internally within the team
    • Application to career/personal development coaching
  • The role of emotional intelligence in audit results
  • The linkage between preparation and intuition
  • Negotiation techniques and conflict management for auditors
  • Advanced questioning skills
    • With business counterparts
    • In coaching
  • Relevant case studies with feedback in small groups and in plenum

In-depth preparation techniques and strategy

  • Typical situations
  • Challenging situations

Topic II: Global Communication Competence

4x ½ Tag  – 21./22./23./24.09.2020 – immer vormittags von 9 bis 12 Uhr


Your role as an international internal auditor is a demanding one, and excellent communication skills are critical to your success. Global communication competence requires understanding how language, culture and communication skills impact audit results.

Learn proven techniques and strategies to build relationships, get cooperation and agreement, and communicate authentically and persuasively. Communicate more effectively within the team and with stakeholders. Increase your personal success and the results of each audit.


  • Build deeper relationships that support you as you add value to your audit clients, team members and organization
  • Understand the impact of language, behaviour and culture on communication so you are prepared to prevent and overcome communication challenges as they arise;
  • Persuade your business partners to take action by asking the right questions, listening and responding appropriately;
  • Apply current influencing and marketing techniques and strategies that will enable your messages to resonate with your business partners;
  • Communicate more effectively so you can deal with difficult personalities, challenging situations and cultural mishaps.

Topic III: Interviewing Skills for International Auditors

4x ½ Tag  – 21./22./23./24.09.2020 – immer nachmittags von 14 bis 17 Uhr


Conducting effective audit interviews is one of the most valuable methods you have to ensure your audit report adds value. To achieve this, you have to focus on the heart of communication: effective questioning and listening skills.

Combine these with behaviour, body language, cultural insights, interview strategy and facilitation techniques to create a successful outcome. Learn how to deal with difficult personalities and conflicting goals, and ensure you leave a positive, professional impression of audit behind you.


  • Plan and prepare for your interview so the stage is set for your success;
  • Apply rapport-building techniques so you can develop and foster strong, value-added business relationships;
  • Employ a variety of question types and techniques so you get the information you need even when you are under time pressure;
  • Learn facilitation language and skills so you are better able to control the flow of the interview;
  • Navigate communication dilemmas as they happen, so you can successfully deal with challenges and unintended conflict no matter when or where it arises.

Management Trainer

ARC Institute

Über das ARC-Institute

Das ARC-Institute liefert mit dem Audit Research Center wichtige Impulse zur Weiterentwicklung der Revisionsbranche. Der Zielfokus richtet sich auf die Vernetzung zwischen Wissenschaft und Praxis. Dabei steht die Weiter- und Neuentwicklung in Kooperation mit Revisoren, Unternehmen und Verbänden im Fokus, um die Praxisnähe zu erhalten und implementierungsfähige Methoden, Tools sowie Konzepte zu entwickeln. Die im Dialog mit Branchenexperten erarbeiteten Ergebnisse dienen der Praxis heute als Leitfaden und Adaptionsmöglichkeiten, um den Gesamtnutzen des Unternehmens langfristig und nachhaltig mit einer innovativen Revisionsarbeit steigern zu können.

Im Sinne des Thought Leadership Gedankens steht das ARC Institute mit dem Audit Research Centerfür Themenführerschaft und Vorausdenken im Bereich Interne Revision.

Gegenwärtig unterstützt das ARC Institute im Rahmen von Forschungs-, Beratungs- und Personalentwick-lungsprojekten nicht nur führende supranationale Institutionen, sondern auch zahlreiche börsennotierte Unternehmen in den drei deutschsprachigen Ländern Deutschland, Österreich und Schweiz.

Tracie Marquardt

Tracie Marquardt
CPA, Senior Management Trainer, Audit Research Center | ARC Institute
Bachelor of Arts, Honours Chartered Accountancy Studies

Since 2005, Tracie has trained thousands of internal auditors from Germany, Europe, Africa and the US to communicate more effectively on an international stage. As a result, these auditors are able to communicate their key messages more clearly, concisely, and persuasively, resulting in agreement, action and positive change. Specialties include audit report writing, global communication competence, interviewing skills, reconciling findings with auditees, and presenting powerfully. Tracie is a former external auditor (Deloitte) and internal auditor (HFCL) from Canada, with 10 years’ experience in the financial industry in Canada and the U.S.

Key skills include

  • Training, coaching and consulting internal audit for global communication skills.
  • Designing training programmes that combine skills learning with culture and language to ensure success of the participants working internationally.
  • Designing, creating and delivering customised, interactive workshops that bring measurable results for management.
  • Providing feedback and distance coaching to internal auditors on actual audit reports and training case studies.
  • Deep understanding of stakeholder requirements, audit report objectives, communication interactions within the audit process, and related challenges.

Significant Projects/Audit Communication Skills

  • 2018 Presenter at the Congress of the German national IIA chapter in Munich, Germany. Topic: Agile Audit Communication.
  • 2010 – 2018 Delivered a customised Audit Report Writing and Communication training programme to Internal Audit within the European banking system. Over 750 auditors from 25 countries participated in the training programme.
  • 2017 – 2018 Trained the global Internal Team of a leading pharmaceutical company on Audit Report Writing and Next Level Auditing with ARC HIANCA.
  • 2016 Trained the global Internal Audit team of a Swiss Bank on Audit Report Writing and Next Level Auditing with ARC HIANCA.
  • 2016 Trained, coached and provided consulting services for 40 auditors including 5 Heads of Audit at a top German financial organisation as they overhauled their report writing methodology.
  • 2015 Presenter at the annual Congress of the German national IIA chapter in Dresden, Germany. Topic: Global Communication Competence and the International Internal Auditor.
  • 2014 – 2015 Trained the Internal Audit team of a DAX30 medical device company on Audit Report Writing, including individual & team coaching, and development of an Audit Report Writing Style Guide. Reduced reporting review time by more than 50%.
  • 2005 – 2016 Delivered audit communication workshops to the German national IIA Chapter Academy.

Language Skills

  • English native speaker
  • German intermediate spoken


  • President, Heidelberg International Toastmasters Club, affiliated with Toastmasters International

Order now

Summe Einzelpreise: 3270,- Euro


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Successful Internal Audit – Next Level Auditing with ARC HIANCA

part 1: 25. August 2020
part 2: 26. August 2020
part 3: 27. August 2020
part 4: 28. August 2020
always from 09:00 am – 12:00 am

Global Communication Competence

part 1: 21. September 2020
part 2: 22. September 2020
part 3: 23. September 2020
part 4: 24. September 2020
always from 09:00 am – 12:00 am

Interviewing Skills for International Auditors

part 1: 21. September 2020
part 2: 22. September 2020
part 3: 23. September 2020
part 4: 24. September 2020
always from 02:00 pm – 05:00 pm



3 x 4 x ½ day = 6 days
[42 CPE ~ IIA Standards]

Conditions and Price

Die Teilnahme an allen Veranstaltungen kostet insgesamt 2890,- Euro zuzüglich Mehrwertsteuer.
Nach Eingang Ihrer Anmeldung erhalten Sie eine Anmeldebestätigung mit Rechnung. Bitte zahlen Sie die Anmeldegebühr sofort nach Erhalt der Rechnung. Im Preis enthalten sind die Teilnahme an den Vorträgen der gebuchten Veranstaltung und Seminarunterlagen.

Sie können bis zu zwei Wochen vor der Veranstaltung kostenfrei stornieren. Danach oder bei Nichterscheinen des Teilnehmers berechnen wir die gesamte Teilnahmegebühr. Selbstverständlich ist es möglich, den angemeldeten Teilnehmer zu vertreten. Es ist auch möglich, verschiedene Themen der Workshopreihe mit verschiedenen Teilnehmeren zu belegen.

The participation in all events costs a total of 2890,- Euro plus VAT.After receipt of your registration you will receive a confirmation of registration with invoice. Please pay the registration fee immediately after receiving the invoice. The price includes the participation in the lectures of the booked event and seminar documents.

You can cancel up to two weeks before the event free of charge. Thereafter or if the participant fails to attend, we will charge the entire participation fee. Of course it is possible to represent the registered participant. It is also possible to attend different topics of the workshop series with different participants.


Interaktiver Vortrag, Diskussion, Gruppenarbeit, praktische Übungen, Fallstudien, Reflexion



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Sie können die drei Topcis natürlich auch einzen buchen:
Of course you can also book the three topcis separately:

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